Politique de remboursement
At Bella Ecclessence, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help!
Returns
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Eligibility: You can return most products within 14 days of receiving your order.
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Condition: Products must be unused, in their original packaging, and in resellable condition.
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Non-returnable items: For hygiene reasons, certain items like lipsticks, cosmetics, and opened beauty products cannot be returned.
Refunds
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Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
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Refunds will be issued to the original payment method used at checkout.
Exchanges
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We offer exchanges for damaged or defective products. If you received a damaged item, please contact us within 48 hours of delivery with a photo of the damage.
Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for returns.
How to Return an Item
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Contact us at [support@bellaecclessence.com] to initiate the return process.
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We will provide you with return instructions and the address to send the item back.
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Once we receive and inspect the item, we will process your refund or exchange.
Contact Us
If you have any questions or need assistance, feel free to reach out to us at [support@bellaecclessence.com].